When Security Incidents Become Customer Incidents
Lessons from the BridgePay Payment Infrastructure Disruption Cybersecurity incidents rarely remain confined to technical environments. What begins as an infrastructure issue quickly surfaces in daily operations - transactions failing, services becoming unavailable, workflows interrupted, and customers seeking answers. In those moments, the event is no longer viewed through a security lens. It's experienced as disruption. Availability, reliability, and responsiveness are tested in real time, and the impact becomes visible well beyond the systems where it originated. A recent ransomware attack affecting U.S. payment gateway provider BridgePay illustrates how quickly this transition occurs, and why organizations should view cybersecurity through both technical and business lenses. What Happened In early February 2026, BridgePay confirmed a ransomware incident that caused a system-wide outage across core payment-processing infrastructure. The disruption escalated rapidly after degraded performance was detected in virtual terminal and API systems early in the morning, eventually resulting in full service interruption. The…
