How Well is Remote IT Really Working? – Interview with Patrick Kelley
Last week, Brian Meek sat down with Patrick Kelley and asked the following questions in regards to How Remote IT is really working for teams around the world. Patrick provided the following insight. Brian: Is remote IT a long-term trend or simply an emergency tactic? Patrick: I believe much of the reactionary remote workforce will return in 2021. In the short term, a fully remote workforce can be an effective answer to an emergency. However, the long-term, negative psychological impacts of a fully remote workforce are too significant to ignore. As the line between home and work begins to blur, the hours required to support a remote workforce become less defined. This makes capacity planning for support teams more challenging. Brian: What kind of metrics should IT consider using to gauge how well its remote IT workforce is performing? Patrick: That's a great question. I would recommend that IT and…